Refund policy

If you are not completely satisfied with your purchase you can return the item to us. Please notify us within 14 days of receipt of package. Items in the UK can be returned to the UK sales office (see below), all other returns to our Thai distributor (see below). Buyer pays postage on returns. The full product value will be refunded after receipt of the returned product.

Damaged or defective products

While every effort is taken to make sure everything we ship out is of the highest quality, fully working and in perfect brand new condition, sometimes mistakes can happen. Please notify us within 30 days of receipt of a defective product and we will happily refund or replace the item. Notifying us before posting the product back will allow us to send you details of our nearest returns centre. Any return postage costs will be reimbursed by to the customer.

6 month replacement warranty on all modules

All of our modules come with a 6 month warranty. In the unlikely event of the module failing in the first 6 months of use, we will send you a replacement. Outside Thailand, customer pays postage to our repair centre, we will pay return postage. If the module has been modified the warranty is void.

We are always happy to give advice for fixing/moding or even take a look at our products that are outside their warranty. Please contact us with any questions.

ALWAYS KEEP RECEIPTS FOR ANY TAXES PAID ON IMPORT. This will be necessary to ensure that we can send you a duty free replacement.

Addresses

Web Sales Office: Siam Modular UK, 4 Well Dean, Prudhoe, Northumberland, NE42 5QQ, UNITED KINGDOM.

Manufacturing & Distribution: S.M. Industrial Chiangmai Co., Ltd. 83 Moo 3, Nongpheung, Saraphi, Chiang Mai 50140, THAILAND.